Support Center
We're here to help
your practice succeed.
Reach our team for onboarding help, technical questions, or anything Kryptic-related. We respond fast.
Contact Options
Choose How You'd Like To Reach Us
Whether you need urgent help or have a general question, we have a channel that fits.
General inquiries, billing questions, and account help. Responses within one business day.
Available inside your Acurio dashboard during business hours (Mon–Fri, 8am–6pm ET).
For detailed technical issues. Attach screenshots and logs for the fastest resolution.
Technical integrations, API questions, or extension issues. Reach our dev team directly.
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Send Us A Message
Fill out the form and a member of our team will follow up within one business day. For urgent issues, email us directly.
FAQ
Quick answers before reaching out.
What browsers does the Kryptic extension support?
Kryptic is currently built as a Chrome extension for Google Chrome and Chromium-based browsers (Edge, Brave, Arc). Firefox and Safari support are on the roadmap — contact us if your team needs a specific browser prioritized.
How do I add or remove team members from our account?
Admins can manage team members directly from the Acurio dashboard under Settings → Team. Role-based access lets you assign permissions per user. If you're locked out, email [email protected] with your registered domain.
Where is my practice's credential data stored?
All credential data is encrypted at rest and in transit using enterprise-grade AES-256 encryption. Data is stored in SOC 2-compliant infrastructure. Credentials are never stored in plain text and are never visible to Acurio staff.
What happens when a staff member leaves the practice?
Admins can revoke a staff member's access instantly from the dashboard. Because staff never see the underlying passwords, credentials remain safe — there's nothing to "take with them" when they leave.
How do I report a security issue or vulnerability?
Please email [email protected] with the subject line "Security Disclosure" for responsible disclosure. We treat all security reports as urgent and will acknowledge receipt within 24 hours.
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See Acurio in Action
Book a personalized demo and see how Kryptic secures credential access for your practice — no commitment required